Assessing Satisfaction Levels with Teledermatology in the Post-COVID-19 Era: A Cross-Sectional Study

Abstract

Background: The global pandemic has influenced patients’ perception of care and willingness to engage in teledermatology. This study aims to understand satisfaction levels of patients towards teledermatology in the post-COVID-19 pandemic era.

Methods: A cross-sectional survey was administered to patients aged 18 years or older who completed a teledermatology video visit from January 1, 2021 to June 30, 2023. The survey assessed satisfaction for the following parameters: privacy respect, courtesy and/or respect of the provider, length of time with the provider, comfort using teledermatology, visual quality, and voice quality.

Results: The median age at time of appointment was 55.47 years old (range 18.21 – 94.77). Most patients who completed a teledermatology appointment were female (54.17%) and/or white (84.09%). The most common indication for an appointment was a biopsy follow-up (35.57%). 20/371 (5.39%) completed the survey. No participants expressed dissatisfaction with any measured parameters. Patients specifically noted that they find telemedicine favorable as it alleviates traffic stress, saves time and gas, and eliminates the need to wait in an office for appointments. Despite high teledermatology satisfaction, most respondents expressed a preference for in-clinic visits. When asked about challenges or barriers to using teledermatology, patients noted concerns about whether computer views are sufficient for detailed evaluations.

Conclusions: Our results offer valuable qualitative feedback, outlining both favorable and unfavorable reasons to continue improving the quality of remote dermatological care. Overall, dermatologists may continue to utilize teledermatology to facilitate easier access to care when detailed examination is not warranted.